At Unregarding, we strive to provide exceptional real estate rental services in Slovenia with full transparency in all financial transactions. Our Refund Policy outlines the conditions under which refunds or cancellations may be processed for services such as property searches, consultations, contract preparation, or property management. This policy ensures clarity and fairness for all clients, whether you are a tenant seeking a rental property or a landlord utilizing our management services.

Refunds may be requested for specific services under certain conditions. For property search services, a refund is available if we fail to provide a minimum number of suitable property listings within the agreed timeframe, as outlined in your service agreement. If you cancel your request before we begin the search process, a full refund will be issued. However, once the search is underway and our team has invested resources in curating listings, a partial refund may be offered based on the work completed. Consultation fees for property viewings or market analysis are non-refundable unless the scheduled service is canceled by Unregarding due to unforeseen circumstances.

For contract preparation services, refunds are available if the drafted agreement is not delivered within the agreed period or contains significant errors that cannot be corrected promptly. If you choose to withdraw from the contract preparation process after initial drafts have been provided, a partial refund may be considered, depending on the stage of completion. Property management services for landlords are subject to a separate agreement, and refunds for these services are evaluated on a case-by-case basis, typically if the service is terminated before the contract term begins. All refund requests must be submitted in writing through our website’s contact form, and our team will respond within five business days to assess eligibility.

Unregarding is committed to processing refunds promptly and fairly. Approved refunds are typically issued within 14 business days, using the original payment method. Please note that fees paid to third parties, such as property owners or legal entities, are not covered by this policy and must be addressed directly with those parties. We encourage clients to review service agreements carefully before proceeding to avoid misunderstandings. Our customer support team is available to clarify any questions about this policy or assist with refund requests, ensuring a smooth and trustworthy experience.

This Refund Policy may be updated to reflect changes in our services or legal requirements. We recommend reviewing it periodically to stay informed. At Unregarding, your satisfaction is our priority, and we aim to maintain trust through clear and equitable financial practices.